disco69Privacy Policy

This page describes what we collect when you use disco69 and how we keep that data protected. We collect your information only to operate our platform, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, verify your identity, and provide support in supported jurisdictions. We do not sell or rent your data to third parties unrelated to account management or regulatory compliance.

Our approach to privacy is straightforward: we ask for the minimum information needed to confirm your eligibility, process your deposits and withdrawals, and comply with applicable law in regions such as Jakarta, Surabaya, Bandung, and Medan. When you open an account on disco69, you provide an email, phone number, and identification documents. These details serve your account recovery, payment verification, and our obligation to prevent fraud and money laundering.

We hold your data on servers that may sit outside your jurisdiction, though we apply the same protection standards regardless of location. This policy sets out what we collect, who can see it, how long we keep it, and how you can request access or deletion.

What We Collect and Why

When you sign up for disco69, we record your email, phone number, full name, date of birth, and address. We also collect Know-Your-Customer (KYC) documents—typically a national ID, passport, or driving license—so we can confirm your identity before you deposit funds. We keep a record of every transaction: deposit amount, withdrawal request, payment method (DANA, e-wallet, mobile banking, or bank transfer via local payment, online payment, e-wallet, mobile banking), timestamp, and outcome. We log your device information—browser type, IP address, operating system—to detect unusual access patterns and protect your account from unauthorised entry.

We also collect information about your activity on disco69: which games you view, how long you play, which sports events or live-dealer tables you visit. This helps us understand how our platform is used and where to improve performance or customer support. We track which emails and messages we send you and whether you open them. None of this activity data is sold; it remains internal to disco69 for operation and security purposes only.

Third-Party Processors

We work with payment processors to handle local payment, online payment, e-wallet, and bank-account transfers. We also engage identity-verification partners who check your KYC documents against fraud databases. These partners see your name, ID number, and document scans but do not use that data for their own purposes. We have signed data-processing agreements with each partner that require them to protect your information and delete it after verification is complete.

We use cloud infrastructure providers to host our platform. Your encrypted account details and transaction records sit on their servers, but they have no permission to view or use your data. If we receive a legal request from a court, regulator, or law-enforcement body in your jurisdiction, we may be required to disclose your information; we will notify you of that request unless law forbids us from doing so.

Cookies and Tracking

We use cookies to keep you logged in and to remember your preferences on disco69. We also use analytics cookies to count page visits and measure which parts of our platform are used most. These cookies are functional, not intrusive: they do not track you across other websites. You can disable cookies in your browser settings, though this may affect disco69's performance.

Your Rights and Our Commitments

You have the right to request a copy of all data we hold about you. You can also ask us to correct inaccurate information, delete data no longer needed, or restrict how we use your information. To exercise these rights, contact our support team using the channels listed below. We aim to respond within 14 business days. We also commit to deleting your data if you close your account on disco69, except where we must retain it for regulatory compliance or fraud prevention (typically 5–7 years).

If you believe we have handled your data incorrectly, you have the right to lodge a complaint with your local data-protection authority. We will cooperate with any investigation they launch. We do not use your information for automated decision-making or profiling.

Contact and Policy Updates

Our support team is available in multiple languages to answer questions about this policy or your data. You can reach us via the contact form on disco69, email, or live chat available during business hours in supported regions. We review this privacy policy annually and update it if our practices change. We will notify you of material changes by email or by displaying a notice on our platform before the new policy takes effect. Your continued use of disco69 after an update means you accept the revised terms.